Large policies


Quick Links



All trips require registration and payment in advance (please complete the online reservation form). To ensure a space, we recommend making your reservation at least one week in advance. When space is available, we are pleased to accept reservations on a last-minute basis, so you may call even the day before a trip.

International Credit Cards

International credit cards cannot be processed using our website. If you do not have a credit card with a US address, please send us an email and we will help you arrange payment.

Wait List

Will someone really notify me if I put myself on the Wait List for a trip?
One thing that sets us apart from our competition is our commitment to follow-up with our clients. If a trip is sold out, but a spot opens, we immediately open the trip on our website send an email to everyone on the waitlist. You can always see how many spots are open: click on the trip description page, and scroll down to the tan Register box. When there are less than 10 spots left, a message will display, i.e., “4 spacest(s) left”. Alternatively, if you are on the waitlist but there aren’t any spots open on the morning of the hike, you are welcome to pay in cash at our pickup location.  Just show up and find the trip leader. If there is room in the van and you are appropriately prepared for the day, you can pay cash and join the group!

Driving Yourself?

If you wish to drive to meet us, most trips offer that option with a $10 discount (see specific trip). On some sold-out trips, we can accomodate extra drivers. To find out about extra spots on a sold-out trip, please call us: 212-579-4568.


When you complete your registration, you will receive an e-receipt immediately (please check your junk filter). On the Friday before the trip, you will receive a final confirmation by email and you will receive trip details and preparation suggestions. You can always view trip details by looking at the trip page on the website.  *You may not receive a separate confirmation if you signed up after 5:00PM EST on the Friday before your trip.*

Departure Details

Our passenger vans depart from different locations, depending on the specific trip. Please review the “Event Details” section on the trip page for the specific trip and date that you are registering for.

Refunds & Cancellations

  1. A full refund can be given for a day trip cancellation with at least two weeks’ notice (national and international trips have separate policies), a 5% credit card fee will apply.
  2. No refunds will be given within two weeks of the scheduled trip, but a full trip credit will be given with at least one week’s notice.
  3. For less than one week’s notice, there is a $30 change fee per person (plus difference in trip prices, if any) for a reschedule before 3:00 PM on the Thursday afternoon before your trip.
  4. No trip credit, or transfer is given for cancellations after 3:00 PM on the Thursday before your trip.
  5. If a trip is rescheduled due to unsatisfactory conditions, full credit for the trip may be applied to any other trip for one year.
  6. Multi-day, domestic and international trip bookings include a non-refundable 5% deposit. Refunds for the value (minus the deposit) can be given with at least 45 days notice. Trip credit for the balance will be given for cancellations at least three weeks from the date of departure. No credit will be given for cancellations within three weeks of your multi-day adventure.
  7. Trip credit will be in the form of points and can be accessed through your Membership account. You will also see your balance at the bottom of the shopping cart when you check out.
  8. Please note: certain trips and events have specific restrictions on refunds and/or rescheduling. Please carefully read the full trip/event description for any special policies that apply.


We reserve the right to make changes in the trip schedule as a result of weather or safety considerations or as otherwise deemed necessary or advisable. If your trip is canceled due to weather, trail, or river conditions, or circumstances beyond our control, you will receive a full credit for a future trip, or you may transfer to the next available date for the event. All trip credits may be applied to any trip for one full year.

If you have trip credit, you will see it as an available payment option when you check out.

Weather Conditions

“There is no bad weather—just unprepared people.” Light rain or merely a forecast of adverse weather will not affect the schedule. If there is inclement weather on the day of your trip, your guide may alter the itinerary slightly to avoid any dangerous conditions. If a trip is rescheduled due to heavy rain, etc., we will notify you a minimum of twelve (12) hours before the trip.

For winter day trips: if there is insufficient snow for snowshoeing, you will have the option to reschedule for another trip or you can join us for a winter hike. If you choose the hike, you will be given a $15 credit. We will notify you at least one day in advance if there is insufficient snow.

If your trip is canceled due to weather, trail, or river conditions, you will receive a full credit for a future trip, or you may transfer to the next available date for the event.

Winter Hike FAQ’s

For winter hikes, dress yourself as you would for a day of skiing. That means warm layers! More layers than you think you need. The areas we hike are 10-30° colder than Manhattan’s temperatures, and often windy—we will be in the mountains.

In addition to layers of outdoor-appropriate clothing (no jeans), you need a coat or jacket that you can move freely in, hat, scarf or neckwarmer, gloves, warm socks and a hat. Handwarmers from the drugstore are also a great idea. Hiking boots are a must in the winter (preferably Gore-Tex–lined). No tennis shoes. If you have small thermos, fill it with something hot—tea, cocoa, soup. You will also need at least 2 liters of water in your pack. Winter hiking is awesome … as long as you are prepared!

Policy for Extended Trips: Weekend-Long, Multi-Day, & Adventure Travel Trips

For specific cancellation and refund policies related to extended trips (weekend-long, multi-day, or adventure travel trips), please refer to the trip description page for that trip. If you have any questions, please contact us, 212 579 4568.


Our guides are the best you’ll find anywhere. If you had a great day or weekend with us, a tip would be most appreciated by the guide. Guidelines vary based on the type of trip.  11% - 25% of the trip price is normal for day hikes, where 5% of the trip price per person, per day, is normal for multi-day trips.  The best time to give your guide your tip is when you say goodbye at the end of the day or weekend.  All guides on a trip will pool tips, so you don’t have to worry about who to give it to.

How can I earn points?

Once you enroll in the membership program, every time you book a trip, you automatically earn points to pay for future trips. Your balance can be viewed in your My Profile page.

How can I redeem Membership points?

Once you have earned points, simply use them when you check out. Apply the amount you need to your shopping cart, hit “update” and it will reduce your balance accordingly. You may purchase an entire trip with points or in combination with US Dollars. One point is worth one US Dollar.

May I receive points for trips purchased before I became a member?

Of course, just contact us with your request and we will update your points balance. Only trips purchased after the start of the program on August 1, 2010 will receive credit.

Membership Balance

Your Membership points can be found on your My Profile page.

Employment Opportunities

Guiding requires a passion for our clients, for the outdoors, and for sharing our wilderness knowledge and skills in a safe and professional manner. As a guide for Discover Outdoors, you must be exceptionally patient, possess solid wilderness skills, and be in top physical condition. We have been an Equal Opportunity Employer since 1982. All qualified applicants will receive consideration for employment.

To apply for a position, please e-mail a cover letter summarizing your skills and interest in guiding along with your resume.

Age Guidelines and Restrictions

You must be at least 18 years of age to attend a trip, with the exception of trips listed as a youth or family adventure.

Liability Waiver

All participants will be asked to sign a liability waiver before participating on any Discover Outdoors trips.

Promotions, Contests and Giveaways

  1. Must be at least 18 to enter or redeem any promotions, contests and/or giveaways.
  2. All promotions, contests and/or giveaways are redeemable only one time per entrant, per occasion. The same entrant cannot win or redeem more than once per occasion.
Icon quote 5ba8143247e26d24087e945abb97881d9e54481c3b5deb6d7179774cfb51a9dd
"Thank you, Simon, for the awesome hike! Andre and I had such a great time, and absolutely loved how you were able to provide such a friendly atmosphere for the group. I've never been a part of a hiking group that got along so darn well! Looking forward to the next hike.”