All you need to know
From booking to cancellations to what to expect. Here's everything you need to know about our policies. Have a question that's not answered here? Email us at [email protected]
All trips require registration and payment in advance via the Discover Outdoors website. To ensure a space, we recommend making your reservation at least three months in advance for adventure travel trips and two weeks in advance for long weekend and day trips. When space is available, we are pleased to accept reservations on a last-minute basis. You are always welcome to contact our office to inquire about availability.
A refund in the form of trip credits can be given for a day trip cancellation with at least one weeks’ notice. For less than one week’s notice, there is a $30 change fee per person (plus difference in trip prices, if any) for a reschedule before 3:00 PM on the Thursday afternoon before your trip. No trip credit, or transfer is given for cancellations after 3:00 PM on the Thursday before your trip. If a trip is rescheduled due to unsatisfactory conditions, you will be notified via email or text. You'll have the option to reschedule, transfer to another trip, or receive trip credit. All refunds are in the form of trip credits; Discover Outdoors does not provide credit card refunds.
Trip credit for all payments made on a multi-day or adventure travel trip will be given for cancellations made by the participant 60 days or more from the departure date of a trip. For cancellations made between 30-59 days from the departure date, you’ll receive trip credit in the value of any payment made to date less 50% of the total cost of the trip. For cancellations made within 30 days of the departure date, there is no refund. All refunds are in the form of trip credits; Discover Outdoors does not provide credit card refunds.
Please note: certain trips and events have specific restrictions on refunds and/or rescheduling. Please carefully read the full trip/event description for any special policies that apply.
If all spots on a trip are full, we offer the option to be added to a no-commitment wait list. If a spot opens, we immediately notify everyone on the waitlist via email. It is first come, first served at that point, so be sure to grab your spot quickly.
Many of our trips include transportation from an urban hub. If you’d prefer to drive yourself to any of our destinations, we do offer that as an option. For any day trips, there is a $10 discount for the drive to meet option, which you can select at checkout.
When you complete your registration, you will receive an e-receipt immediately (please check your junk filter). As your trip date gets closer, you will receive correspondence from our office and your lead guide confirming details and asking for any additional required information. For adventure travel trips, you can expect an introduction three months before your trip. For multi-day weekend escapes, we’ll say “Hi” between one month and six weeks out. For local day trips, we send a reminder email by the Thursday night before your trip. Remember, you can always view trip details by looking at the trip page on the website or learn more by contacting us directly.
Our passenger vans depart from different locations, depending on the specific trip. Please review the “Event Details” section on the trip page for the specific trip and date that you are registering for. Any trips which require flights all include group transportation from and to the destination city’s major airport, as long as you arrive within our suggested window (see trip page). Our office staff will be in touch about your flight details to arrange all necessary transportation.
Trip credit and rewards points are visible in your member profile. The total includes all credit you’ve received from cancellations as well as membership rewards points for booked trips and birthdays.
Adventure Travel trips are confirmed three months in advance or when the minimum number of sign ups are reached. Multi-day weekend trips are confirmed about one month in advance or when the minimum is reached. You can see the status of any departure date on the trip page or by contacting our office directly. We recommend waiting until your trip is confirmed to make flight or travel arrangements or purchasing with trip insurance. Local day trips are subject to cancellation or modification due to weather or registration numbers, but our office staff will notify you of any changes with plenty of time to change to another adventure or make alternate plans. Any reservations that are cancelled by Discover Outdoors will result in a full refund, trip credit, or rebooking for another date at no extra charge. There is no credit available for travel expenses lost as a result of booking before a trip is confirmed.
We try not to let weather ruin a trip and believe in the old saying “There is no bad weather—just unprepared people.” Light rain or merely a forecast of adverse weather will not affect the schedule. If there is inclement weather on the day of your trip, your guide may alter the itinerary to avoid any dangerous conditions.
If we deem that inclement weather may make a trip unsafe, we may reschedule or cancel a minimum of twelve (12) hours before the trip. We will notify you of any changes via email, text, or phone call. If your trip is canceled due to weather, trail, or river conditions, you will receive a full credit for a future trip, or you may transfer to the next available date for the event.
For winter day trips: if there is insufficient snow for snowshoeing, we will change the itinerary to a winter hike.
We’ve provided pack lists for every trip we run, which you can find on the trip page. You can also expect our team to contact you with any changes to that list should conditions require, but it’s a good idea to keep an eye on weather forecasts, keeping in mind that mountain conditions can be more extreme than weather on the ground. We expect that every participant shows up prepared for the conditions and with all required gear. Your safety is our highest priority and if you are deemed to be unprepared and risking a potentially unsafe experience by your guides, they may ask that you refrain from the activity. There are no refunds or credits for showing up unprepared so please be sure to double check your gear. If you need guidance on gear or clothing, our team is available to help. Simply contact our office for assistance.
Whatever the activity, it's important that you're participating with a clear and focused mind for your safety and the safety of your team. Anyone using drugs or drinking alcohol, outside of a time and place where it’s permitted or where it can interfere with the safety of oneself or the group, will be immediately excused from any trip.
Our guides are the best you’ll find and we put in a lot of work to prepare for and run your adventure safely. Tipping is always optional, but if you have a great trip with us, a gratuity for your guide is a great way to say thanks. Guidelines vary based on the type of trip. For day hikes, we recommend tipping 10-20%. For multi-day and adventure travel trips, a good guideline is $10-20 per day per guide. The best time to give your guide your tip is when you say goodbye at the end of the day or weekend. All guides on a trip will pool tips, so you don’t have to worry about having change or tipping each guide on the team individually.
Some International trips and trips with larger teams have different guidelines for tipping. Please review the trip page or the correspondence from your planning team to learn about any specific suggestions for gratuity on your trip.
Guiding requires a passion for our clients, for the outdoors, and for sharing our wilderness knowledge and skills in a safe and professional manner. As a guide for Discover Outdoors, you must be exceptionally patient, possess solid wilderness skills, and be in top physical condition. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment.
To apply for a position, please e-mail a cover letter summarizing your skills and interest in guiding along with your resume.
You must be at least 18 years of age to attend a trip, with the exception of trips listed as a youth or family adventure.
All participants will be asked to sign a liability waiver before participating on any Discover Outdoors trips.
Must be at least 18 to enter or redeem any promotions, contests and/or giveaways.
All promotions, contests and/or giveaways are redeemable only one time per entrant, per occasion. The same entrant cannot win or redeem more than once per occasion.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We share your Personal Information with third parties to help us use your Personal Information, as described above. We use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:
154 Grand St, New York, NY, 10013, United States